FAQ:

1. What is the delivery of the machine? Usually, We will send out machine by DHL, It would more quickly for you to received it about 7-10 days can arrival. Some countries will choose Fedex, TNT. 2.What if I don’t know how to use the machine? Dear, We can send you manual and we can teach you how to use. 3.When I paid the machine, the money and machine are in safety? Dear, when you paid the machine, the money didn’t through to our bank account. It will arrive when you received the machine and then click finished the order, your money can arrival to our bank account. And you can also leave your comment of the machine on aliexpress, that is very important for us to show every potential clients, no mater good or bad comment. So, that is why we would try our best to check our every machine before we send out. 4.What if the machine have problem? Dear, If you found the machine have problem, please contact us. We have a professional after-sales department to guide you solved the problem. 5.Why I need leave email address, phone number, name, address? Dear, the correct information is to make sure your machine can arrival. And the email address if for send you invoice that may help you when the machine in your side custom clearance. And please leave the phone number any one can contact, cause it is very important for the machine arrival(right phone number for deliver to contact you to get the machine). 6.What if come from India, Mexico, Bazil, Peru, Japan, Korea? Dear, if your machine will arrive to one of these country, please confirm to the seller if you have the custom clearance or not, cause these countries custom clearance is very difficult. And contact the seller first. Thanks. 7.why should I leave the whatsapp number? Dear, we know maybe you won’t on aliexpress all the time, that is why need your whatsapp for urgent contact(the machine manual, the machine arrival, the invoice sendding). That is very important. 8. After-sale service： We guarantee all our products will be shipped out free of defects, damages and shall include all necessary parts;We offer 1-year warranty for all our items (main machine only). 3-month warranty for spare parts, do not include consumable/ disposable parts, like replacement bulbs, any glass pieces, filters and vacuum tubes; Damages caused by water, tampering, mishandling, abuse, or misuse of the appliance is not included in; For all products, the warranty is valid for one year. The warranty is effective once the machine is delivered from our warehouse; We refuse returning the goods without any quality defects. Please make sure to place the order carefully.